Merz North America Privacy Policy

A. Merz is responsible for the personal data that you share with us or that we receive about you.

Merz North America, Inc., (“Merz”) is responsible for processing personal data about you that is collected or otherwise used as you use this website (“Site”). Trust is an important Merz value, and we aim to earn your trust not just by providing safe, effective pharmaceutical and medical devices, but also by responsibly managing your personal data. If you would like more general information about how the Merz Group processes personal data, please see our global Fair Information Notice here. Please note, however, that this site is intended for United States residents only.

B. Why we process your personal data

Like most companies, we process your personal data for several reasons related to our business, including:

  • To complete a sales transaction;
  • To honor an agreement or contract between you and Merz;
  • To personalize offerings our service offerings, websites, mobile services, and advertising to you;
  • To protect the security and integrity of our websites, mobile services, and our business;
  • To comply with legal and/or regulatory requirements;
  • To respond to reviews, requests, comments, or other feedback you provide us;
  • To process an employment applications; and
  • To, if necessary, prosecute or defend a legal claim.

Merz complies with the GDPR and all European Union and Member state laws regarding data privacy and protection, to the extent required by the law. Merz also complies with local and regional privacy laws in other countries where we do business.

C. What Data We Collect

Personal data is information relating to an identified or identifiable human being such as a national identification number, physical, physiological, mental, economic, cultural, social identifiers and, in some cases, IP address or mobile device identifier.

When you visit our Site, our servers automatically store data sent by your computer’s software and internet browser, including the type and version of internet browser and operating system you use, the Merz website and sub-websites you access, the date and time of such access and your internet protocol address (“IP address”). Merz uses these data to provide you with access to the website in a readable form, to identify and fix any technical problems that may arise, and to prevent and, if necessary, take action against, any abuse of our services. We generally use an anonymized form of this data to analyze site statistics so that we can improve the look, user-friendliness and content of our websites. In some cases, we partner with third parties who may host or manage our websites. When these partners have access to your data, we contract with them to require that they only process your data according to our instructions and applicable law.

If you ask us to provide you with information related to Merz products, we will process your contact information in order to do so. These data are used for purposes of sending you promotional materials about Merz. You have the right to unsubscribe from these communications, via the link provided in the e-mail. Our electronic communications sometimes contain “web beacons.” A web beacon is a miniature graphic image that is embedded in an email in HTML format. Based on the embedded web beacon, Merz can recognize whether and when you open the email and which links you may have clicked on. Data collected through web beacons are stored and processed anonymously for statistical purposes. The corresponding statistics are used to optimize content and communications with you.

D. How We Use Cookie Data

This Site uses data cookies to simplify and improve your experience of our webpages. Cookies are small text files that are stored on your computer or server, that exchange settings-related information with Merz’s systems. A cookie normally contains the name of the domain from which the cookie data were sent, information about the cookie’s age, and an alphanumeric identifier.

Cookies are also used to collect information about how you navigate our Site, and what specific areas and products interest you. This information in-turn enables us to improve its websites and your online experiences. The information stored in the cookies is neither used to identify you nor is it combined with other stored personal data about you. Instead, we use aggregate cookie data to analyze and improve our website’s relevance and your user experience.

You can deactivate or restrict the transmission of cookies by changing your internet browser settings to disable the use of cookies. You may also use your browser to delete any cookies already stored. If you choose to deactivate or delete cookies for the Merz websites, you may not be able to make full use of all the Site’s functions.

E. How We Use Google Analytics

We use Google Analytics to understand how users interact with our Site and to improve how our business communicates its commercial message online. The provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, which is certified under the EU-U.S. Privacy Shield framework. Google Analytics uses cookies, which transmit anonymized or truncated personal data to a Google server in the U.S. The information about our Sites generated by a Google Analytics cookie helps us evaluate the use of the Site, compile reports on activity, and provide us with other services relating to website activity and internet usage.

You can find more information about Google’s data protection practices and terms of use by visiting Google’s websites here.  You can prevent Google from collecting and processing cookie-generated data relating to your use of a website by downloading and installing the browser plug-in available here.

F. How We Use Google Maps

Our Site uses Google Maps API, which uses your location to provide additional services and features that you choose to interact with— for example, displaying the locations of Merz companies and medical specialists near you. If you access Google Maps on Merz websites, technical data pertaining to your accessing the system (e.g. your postal code or IP address) may be transmitted to servers of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, which is certified under the EU-U.S. Privacy Shield framework.

If you do not wish to use Google Maps you should not use the integrated Google Maps feature in our websites or enter your address into the medical specialist locator tool.

G. How We Use Google Fonts

In order to reduce the loading times, some use fonts (“Google Fonts”) downloaded from the servers of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, which is certified under the EU-U.S. Privacy Shield framework. Generally if you access one of our Sites, then anonymous technical data pertaining to your accessing system will be transmitted to Google where it is cached and stored for one day.

H. How We Use YouTube Videos

Our Site sometimes displays YouTube videos. YouTube is a service offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, which is certified under the EU-U.S. Privacy Shield framework. You can prevent the transmission of your data to Google by not clicking on the YouTube videos integrated into the Site.

I. Data We Collect on Social Media

Our websites include social media features, such as the Facebook share button. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the organization providing it. To understand more about how Merz collects and uses your personal data when you engage with Merz on social media, such as a Facebook page click here.

J. Sharing Your Personal Data

Merz does not sell, trade, rent, or share your personal information with third-party organizations other than those with which we partner in order to provide you with great Merz products and services. For example, we will only send your contact information to physicians in our network if you request to receive additional information from them. Merz may also share personal data with authorized third-party service providers that perform services for us to help us manage our business and provide goods and services to our customers. For example, we may use service providers to host, maintain, and operate the websites, manage social media profiles, send communications, conduct research, manage and analyze data, and perform other services for us. If we share your personal information with third-party service providers, we do not authorize them to use or disclose it for any purpose other than the intended purpose.

K. Data Retention and Storage

Merz retains your information for business purposes, for as long as your account is active, or as long as is reasonably necessary to provide you with our products and services. Merz will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

L. Collection of Information from Children

The Merz recognizes the importance of protecting the privacy and safety of children. Our website and services are primarily directed towards the general audience and are not directed towards children. We do not knowingly collect information about children under the age of 13 however there are some instances where we may collect information, but we will make sure parental consent is achieved beforehand. A parent or guardian of a child may contact us at 1-844-469-6379 and ask for our Privacy Office to request that we delete such information.

M. International Transfer of Personal Information

In addition Merz may share customer information within our family of companies for a variety of purposes, for example to provide you with the latest information about our products and services and offer you our latest promotions. This may involve the transfer of personal data to other locations outside your home country to other Merz companies in different locations around the world. Merz complies with all national data transfer laws.

N. Changes to the Data Privacy Policy

Merz may review and update this Privacy Policy periodically without any prior notice. Merz will post a notice to its website to inform you of any changes to our privacy policy and indicate when it was most recently updated.

O. Rights of European Union Residents

Where applicable, under the EU General Data Protection Regulation (“GDPR”), you may have the right to request a copy of your personal data stored at Merz or at Merz’ contractors (Article 15 GDPR). We kindly ask you to send such requests in written form stating your name, address and phone number, so that we can confirm your identity. You also have the right to request corrections (Article 16 GDPR) or deletion (Article 17 GDPR) of your personal data stored at Merz. You may contact the Data Protection Officer of Merz under:

Merz North America, Inc.
Privacy Officer
6501 Six Forks Road
Raleigh NC 27615

If you object to Merz processing your personal data as described in this Privacy Policy may send your concern about the processing of your personal data to the Merz Privacy Officer at the address above. We kindly ask you to send such concerns (or objection) in written form stating your name, address and phone number, so that we can confirm your identity.