Merz complies with the European Union General Data Protection Regulation (“GDPR”). The GDPR requires that Merz take particular measures to protect the personal data of E.U. residents. If there is any conflict between the policies in this policy and GDPR, the GDPR principles shall govern.
Personal data is information relating to an identified or identifiable natural person, such as a national identification number, physical, physiological, mental, economic, cultural, social identifiers and, in some cases, IP address or mobile device identifier.
Merz collects data about you so that we can provide you information about Merz products and improve your experience of our website. For example, we may ask if you would like to receive information about our products or promotions, in which case we may ask you for personal data such as your name, mailing address or email address.
Merz also automatically collects technical information when you visit our websites such as your Internet Protocol (“IP”) address, internet browser type, browser language, and the date and time of your visit. Gathering this information helps protect the security of our websites and helps us understand aggregate statistical information regarding how our website is used.
This website uses Google Analytics, a web analytics service of Google Inc., (“Google”). Google Analytics uses cookie text files to analyze how our websites are used. Google uses the data stored on these cookies to compile reports on website activities and to provide further services related to the use of the website. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on behalf of Google.
You can object to data collection and storage by Google Analytics at any time by downloading and installing a browser deactivation add-on. This prevents Google Analytics from storing and processing data about your website visits. For more information and instructions on how to download and install, see https://tools.google.com/dlpage/gaoptout .
We use Google fonts to make our website faster and more responsive. Google Fonts is an unauthenticated service. No cookies are sent by website visitors to Google Fonts. In order to serve fonts as quickly and efficiently as possible with the fewest requests, Google caches all requests made to its servers so that your browser only contacts Google Fonts when it needs to. The result is that website visitors send very few requests to Google. Google does log records of the font file requests, and access to this data is on a need-to-know basis and kept secure. Google Fonts also keeps aggregated usage numbers to track how popular font families are.
See how Merz collects and uses your personal data when you engage with Merz on social media here.
If you complete a contact form asking for us to send you information about Merz products we will store the information you send us about yourself. We will only use this personal data for the purposes you indicate are acceptable on the web contact form.
Sharing Your Personal Data
Other Uses of Personal Data
In addition to the uses described above, Merz uses your personal data to provide you products and services and to personalize our offerings to you. We also use your personal data to support our business functions, such as fraud prevention, marketing, and legal functions. To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources. Merz’s use of your personal data may include:
- Fulfill Requests: To fulfill your requests for products and services and communicate with you about those requests;
- Understand Customer Behavior: To better understand customer behavior so that we may improve our marketing and advertising efforts and to improve the distribution of our products and services;
- Personalize Offerings: To help us personalize our service offerings, websites, mobile services, and advertising;
- Protection: To protect the security and integrity of our websites, mobile services, and our business;
- Legal: To comply with legal and/or regulatory requirements;
- Responding to Customer: To respond to reviews, comments, or other feedback you provide us; and
- Employment Applications: In connection with a job application or inquiry, you may provide us with data about yourself, including your educational background or and other information, including your ethnicity where required or permitted by law. We may use this information throughout Merz, its subsidiaries and affiliates, and its joint ventures for the purpose of employment consideration.
Security is important to Merz. Merz uses technical and physical safeguards to protect the security of your personal data from unauthorized disclosure. We use encryption to keep all your information secure. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal data and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal data that may affect you so that you can take the appropriate actions for the due protection of your rights. Merz also reviews its security procedures periodically to consider appropriate new technology and updated methods.
Data Retention and Storage
Merz retains your information for business purposes, for as long as your account is active, or as long as is reasonably necessary to provide you with our products and services. Merz will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Collection of Information from Children
The Merz recognizes the importance of protecting the privacy and safety of children. Our website and services are primarily directed towards the general audience and are not directed towards children. We do not knowingly collect information about children under the age of 13 however there are some instances where we may collect information, but we will make sure parental consent is achieved beforehand. A parent or guardian of a child may contact us at 1-844-469-6379 and ask for our Privacy Office to request that we delete such information.
International Transfer of Personal Information
In addition Merz may share customer information within our family of companies for a variety of purposes, for example to provide you with the latest information about our products and services and offer you our latest promotions. This may involve the transfer of personal data to other locations outside your home country to other Merz companies in different locations around the world. Merz complies with all national data transfer laws.
Rights of European Union Residents
Under the EU General Data Protection Regulation (“GDPR”), you have the right to request a copy of your personal data stored at Merz or at Merz’ contractors (Article 15 GDPR). We kindly ask you to send such requests in written form stating your name, address and phone number, so that we can confirm your identity. You also have the right to request corrections (Article 16 GDPR) or deletion (Article 17 GDPR) of your personal data stored at Merz. You may contact the Data Protection Officer of Merz under:
Merz North America, Inc.
Chief Privacy Officer
6501 Six Forks Road
Raleigh NC 27615
If a European Union resident is dissatisfied with the handling of your personal data by Merz, you have the right to object to processing of your personal data at any time (Article 21 GDPR). You may send your concern about the processing of your personal data to the Data Protection Officer of Merz under the address or e-mail address given above. We kindly ask you to send such concerns (or objection) in written form stating your name, address and phone number, so that we can confirm your identity.
Merz contact information